Korean Crossword Support

ν•œκ΅­μ–΄ μ‹­μžλ§ν’€μ΄ 고객지원

ENS Korea

πŸ‘‹ Need help with Korean Crossword?

We're a small team building Korean Crossword to help learners around the world enjoy the Korean language one puzzle at a time. If something isn't working or you have a suggestion, please reach out β€” we read every message.

CONTACT US
We respond within 1–3 business days (KST).

πŸ“‹ Frequently Asked Questions

How do I earn and use acorns (도토리)?

You earn acorns by completing puzzles (β˜…1β€“β˜…5 rating affects rewards) or by watching optional reward ads. Acorns are spent to unlock new puzzle bundles. There are no in-app purchases β€” the app is fully free.

How do I change the hint language?

Open Settings β†’ Hint Language. Korean hints are always shown alongside your selected language. Currently 16 languages are available in addition to Korean: English, Chinese, Japanese, Spanish, Vietnamese, French, German, Italian, Indonesian, Thai, Portuguese, Arabic, Russian, Uzbek, Turkish, and Mongolian.

Why are some puzzles locked?

Bundles are not unlocked automatically. You choose which bundle you want to play and unlock it by spending a set number of acorns. Earn acorns by completing puzzles (β˜…1β€“β˜…5 rewards) or by watching optional reward ads from the acorn modal.

I found an incorrect hint or typo. How do I report it?

Please email us at sugar729729@gmail.com with the puzzle number, the word, and the language. We update the dictionary regularly and your reports help everyone learn better.

How often are new puzzles added?

We add new puzzle bundles roughly every 1–2 months. Update the app to receive new content. The current version contains 640 puzzles across multiple difficulty types.

Is my progress saved if I uninstall the app?

Progress (acorns, unlocked bundles, completed puzzles, β˜… ratings) is stored only on your device. Uninstalling the app or clearing its data will permanently delete all progress, and it cannot be restored. Cloud sync is on our roadmap, but until it ships, please keep this in mind before uninstalling.

The app crashes or audio doesn't play. What can I do?

1) Make sure you have the latest version installed. 2) Restart the app. 3) Restart your device. 4) If the issue persists, please email us with your device model, OS version, and a description of the problem.

How do I leave feedback or rate the app?

You can leave a review directly on the App Store or Google Play. Feedback helps us improve and reach more learners. Thank you!

πŸ”— Useful Links

πŸ‘‹ 도움이 ν•„μš”ν•˜μ‹ κ°€μš”?

μ €ν¬λŠ” μ „ 세계 ν•œκ΅­μ–΄ ν•™μŠ΅μžκ°€ 퍼즐둜 즐겁게 ν•œκ΅­μ–΄λ₯Ό 읡힐 수 μžˆλ„λ‘ ν•œκ΅­μ–΄ μ‹­μžλ§ν’€μ΄λ₯Ό λ§Œλ“€κ³  μžˆλŠ” μž‘μ€ νŒ€μž…λ‹ˆλ‹€. μ•± μ‚¬μš© 쀑 λ¬Έμ œκ°€ μžˆκ±°λ‚˜ μ œμ•ˆν•˜μ‹€ 점이 μžˆλ‹€λ©΄ μ–Έμ œλ“ μ§€ 연락 μ£Όμ„Έμš”. λͺ¨λ“  λ©”μ‹œμ§€λ₯Ό 직접 읽고 λ‹΅λ³€λ“œλ¦½λ‹ˆλ‹€.

문의 이메일
μ˜μ—…μΌ κΈ°μ€€ 1~3일 이내에 λ‹΅λ³€λ“œλ¦½λ‹ˆλ‹€ (ν•œκ΅­ μ‹œκ°„ κΈ°μ€€).

πŸ“‹ 자주 λ¬»λŠ” 질문

λ„ν† λ¦¬λŠ” μ–΄λ–»κ²Œ λͺ¨μœΌκ³  μ‚¬μš©ν•˜λ‚˜μš”?

퍼즐을 ν’€λ©΄ 도토리λ₯Ό νšλ“ν•©λ‹ˆλ‹€ (β˜…1~β˜…5 평점에 따라 보상이 λ‹€λ¦…λ‹ˆλ‹€). λ˜λŠ” 도토리 λͺ¨λ‹¬μ—μ„œ λ³΄μƒν˜• κ΄‘κ³ λ₯Ό μ‹œμ²­ν•΄ μΆ”κ°€λ‘œ 받을 수 μžˆμŠ΅λ‹ˆλ‹€. λͺ¨μ€ λ„ν† λ¦¬λŠ” μƒˆλ‘œμš΄ 퍼즐 λ¬ΆμŒμ„ 잠금 ν•΄μ œν•˜λŠ” 데 μ‚¬μš©λ©λ‹ˆλ‹€. μ•± λ‚΄ κ²°μ œλŠ” 일절 μ—†μœΌλ©° λͺ¨λ“  μ½˜ν…μΈ λŠ” λ¬΄λ£Œμž…λ‹ˆλ‹€.

힌트 μ–Έμ–΄λ₯Ό μ–΄λ–»κ²Œ λ°”κΎΈλ‚˜μš”?

μ„€μ • β†’ 힌트 μ–Έμ–΄μ—μ„œ λ³€κ²½ν•  수 μžˆμŠ΅λ‹ˆλ‹€. ν•œκ΅­μ–΄ νžŒνŠΈλŠ” 항상 ν•¨κ»˜ ν‘œμ‹œλ©λ‹ˆλ‹€. ν˜„μž¬ ν•œκ΅­μ–΄ 외에 μ˜μ–΄, 쀑ꡭ어, 일본어, μŠ€νŽ˜μΈμ–΄, λ² νŠΈλ‚¨μ–΄, ν”„λž‘μŠ€μ–΄, 독일어, μ΄νƒˆλ¦¬μ•„μ–΄, μΈλ„λ„€μ‹œμ•„μ–΄, νƒœκ΅­μ–΄, 포λ₯΄νˆ¬κ°ˆμ–΄, μ•„λžμ–΄, λŸ¬μ‹œμ•„μ–΄, μš°μ¦ˆλ² ν¬μ–΄, ν„°ν‚€μ–΄, λͺ½κ³¨μ–΄κΉŒμ§€ 총 16개 μ–Έμ–΄κ°€ μ§€μ›λ©λ‹ˆλ‹€.

일뢀 퍼즐이 잠겨 μžˆλŠ”λ° μ–΄λ–»κ²Œ ν‘Έλ‚˜μš”?

퍼즐 λ¬ΆμŒμ€ μžλ™μœΌλ‘œ ν•΄μ œλ˜μ§€ μ•ŠμŠ΅λ‹ˆλ‹€. μ›ν•˜λŠ” λ¬ΆμŒμ„ 직접 선택해, 일정 개수의 도토리λ₯Ό μ‚¬μš©ν•΄ 잠금 ν•΄μ œν•  수 μžˆμŠ΅λ‹ˆλ‹€. λ„ν† λ¦¬λŠ” 퍼즐을 ν’€κ±°λ‚˜(β˜…1~β˜…5 평점 보상) 도토리 λͺ¨λ‹¬μ˜ λ³΄μƒν˜• κ΄‘κ³ λ₯Ό μ‹œμ²­ν•΄ λͺ¨μ„ 수 μžˆμŠ΅λ‹ˆλ‹€.

νžŒνŠΈκ°€ μ–΄μƒ‰ν•˜κ±°λ‚˜ μ˜€νƒ€κ°€ μžˆμ–΄μš”. μ–΄λ””λ‘œ μ‹ κ³ ν•˜λ‚˜μš”?

sugar729729@gmail.com둜 퍼즐 번호 / ν•΄λ‹Ή 단어 / μ–Έμ–΄λ₯Ό μ•Œλ €μ£Όμ„Έμš”. 사전을 μ •κΈ°μ μœΌλ‘œ μ—…λ°μ΄νŠΈν•˜λ©°, μ œλ³΄ν•΄ μ£Όμ‹  λ‚΄μš©μ€ λͺ¨λ“  ν•™μŠ΅μžμ—κ²Œ 도움이 λ©λ‹ˆλ‹€.

μƒˆ 퍼즐은 μ–Όλ§ˆλ‚˜ 자주 μΆ”κ°€λ˜λ‚˜μš”?

μ•½ 1~2κ°œμ›” 주기둜 μƒˆ 퍼즐 묢음이 μΆ”κ°€λ©λ‹ˆλ‹€. μƒˆ μ½˜ν…μΈ λ₯Ό λ°›μœΌλ €λ©΄ 앱을 μ΅œμ‹  λ²„μ „μœΌλ‘œ μ—…λ°μ΄νŠΈν•΄ μ£Όμ„Έμš”. ν˜„μž¬ λ²„μ „μ—λŠ” λ‹€μ–‘ν•œ λ‚œμ΄λ„μ˜ 640개 퍼즐이 μˆ˜λ‘λ˜μ–΄ μžˆμŠ΅λ‹ˆλ‹€.

앱을 μ‚­μ œν•΄λ„ μ§„ν–‰ 상황이 μœ μ§€λ˜λ‚˜μš”?

μ§„ν–‰ 상황(도토리, 잠금 ν•΄μ œν•œ 묢음, ν‘Ό 퍼즐, β˜…ν‰μ )은 κΈ°κΈ° λ‚΄μ—λ§Œ μ €μž₯λ©λ‹ˆλ‹€. 앱을 μ‚­μ œν•˜κ±°λ‚˜ 데이터λ₯Ό μ§€μš°λ©΄ λͺ¨λ“  μ§„ν–‰ 상황이 영ꡬ적으둜 μ‚­μ œλ˜λ©° 볡ꡬ할 수 μ—†μŠ΅λ‹ˆλ‹€. ν΄λΌμš°λ“œ λ™κΈ°ν™”λŠ” ν–₯ν›„ μ—…λ°μ΄νŠΈλ‘œ 좔가될 μ˜ˆμ •μ΄λ©°, κ·Έ μ „κΉŒμ§€λŠ” μ‚­μ œ μ‹œ μ‹ μ€‘ν•˜κ²Œ κ²°μ •ν•΄ μ£Όμ„Έμš”.

앱이 λ©ˆμΆ”κ±°λ‚˜ 효과음이 λ‚˜μ˜€μ§€ μ•Šμ•„μš”.

1) μ΅œμ‹  버전이 μ„€μΉ˜λ˜μ–΄ μžˆλŠ”μ§€ ν™•μΈν•˜μ„Έμš”. 2) 앱을 μ’…λ£Œ ν›„ μž¬μ‹€ν–‰ν•˜μ„Έμš”. 3) κΈ°κΈ°λ₯Ό μž¬λΆ€νŒ…ν•˜μ„Έμš”. 4) λ¬Έμ œκ°€ κ³„μ†λ˜λ©΄ κΈ°κΈ° λͺ¨λΈλͺ…, OS 버전, 증상을 적어 μ΄λ©”μΌλ‘œ λ³΄λ‚΄μ£Όμ„Έμš”.

ν”Όλ“œλ°±μ΄λ‚˜ 평점은 어디에 λ‚¨κΈ°λ‚˜μš”?

App Store λ˜λŠ” Google Playμ—μ„œ 직접 리뷰λ₯Ό μž‘μ„±ν•˜μ‹€ 수 μžˆμŠ΅λ‹ˆλ‹€. μ—¬λŸ¬λΆ„μ˜ ν”Όλ“œλ°±μ΄ 앱을 λ°œμ „μ‹œν‚€κ³  더 λ§Žμ€ ν•™μŠ΅μžμ—κ²Œ λ‹Ώκ²Œ ν•©λ‹ˆλ‹€. κ°μ‚¬ν•©λ‹ˆλ‹€!

πŸ”— κ΄€λ ¨ 링크